Guide - Creating a questionnaire

Neutral answers, like: I do not know, not applicable

This option is very useful during results addition and analyzing – it allows to omit the answer we have chosen, which we considered neutral in relation to a specific question (eg „I do not know”, „not applicable”). In this way, we avoid detection of incorrect regularities or issuing unauthorized applications about a given person.

How do you mark a „I don’t know” answer as a neutral answer?


At the beginning, act as when creating each new question:

  1. Click Create tab on the left, main menu (1), and then clock on the panel to add the text of introduction to the survey or question (2).

  1. From the list of available questions, select the type that interests you (eg sible choice, multiple choice, matrix questions, drop-down list).
  2. Enter the question and type all answers.
  3. In the Additional Options (on the right) (3) field, select Neutral answer (4).
  4. Using the drop down list (5), choose which answer shouldn’t be counted for a summary of results.
  5. To confirm the changes, click Save (6) to cancel the activity, click Cancel (7).

  1. The result of selecting the „neutral answer” option is the fact that the selected answer is skipped when creating percentages of aggregate results.

Worth to remember:

  •  Marking the answer as neutral is possible only in the case of single and multiple choice questions, single and multiple choice matrix questions, and drop-down lists.
  • Remember! In a given question, only one answer can be neutral.
  • In the case of creating a test, the effect of the introduced changes will be the inability to later assign points or weights to the answer previously marked as neutral.


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